3 decades ago what started as a one man operation has turned into Canada’s largest process serving company 30 years later. For us it seems like we have just begun, as we continue to grow and evolve, thank you to all our clients we look forward to serving you for another 30 years!
Today our head office received a letter from a client of ours asking if there was anything that we could do to help them with a bill for services rendered that they just received from us.
The account was very substantial and I must admit I was surprised when I saw it myself.
The file though must also have set a new record for the amount of court attendances that we performed for them to obtain the necessary documents that they needed.
It was a lot of work, and we even went into pocket for costs to perform the services needed.
This is not the first time I have seen such a request, in fact in the last few months we have given substantial discounts to our bills once the file was completed.
This is were I need you to stay tuned and follow me closely.
There was nothing wrong on our end, all services and requests made to us were followed perfectly.
The problems were on the lawyers side, either a clerk forgot something, submitted the wrong forms, missed forms, etc…
This is not a surprise, we hold our breath each and every day when we are in court, the vast differences across the country make it no surprise to us when mistakes are noted and have to be corrected.
We do all we can that if we notice them ahead of time, we contact our client and notify them of the mistake and rectify it before we head to court, thus saving time, money and headaches for all involved.
The Cayuga Court House has a memorial out front for some fallen soldiers that we lost in the early 1900’s. It’s located at the front of the court house, you may easily miss it when driving in as its hidden by the trees.
This week I was at the court house on business and walked the grounds, this is one of the old court houses that is in amazing shape and is a grand old building.
I am currently doing some research on the fallen heroes and will report back to you soon, a picture is attached if you are ever in the area stop by and pay your respects.
Today we had a consent to dismiss an action that we were trying to file not accepted because the clerk did not like the fact that she signed her initials on behalf of her lawyer that she worked for and did not make it clear her position. Here is what happened… The consent was signed by 2 lawyers each acting for their respective clients. The one lawyers signature was signed by his secretary and then she put ” per DS” which were her initials. This we have all seen before and do every day. What the clerk did not like was that her name was not spelled in full and her position was not mentioned. The clerk wanted us to have her position mentioned like this ” Authorized agent for…”
I must say this is a first time I have come across this, but then again, we are at times at the mercy of the individual clerks and how they may interpret the rules, and or pick up on things that other jurisdictions may not follow that each court house likes to do.
We are only the bearers of the bad news and what the individual clerks want to see, and can only present this to you the client to follow up on for future situations that may arise like this and what you can do to make sure it does not happen again.