Tonight at 7 p.m. EST our e-mail system will be going off line for about 2 hours as we are making a major upgrade to our system.

Any e-mails that you send to us after this hour will not be answered or received.

Our techs indicate that it should be off-line for about 2 hours.

We expect if all goes smoothly that our system will be up and running by tomorrow morning.

Our new e-mail system will be faster, more secure with better features to serve you.

As the founders of The Canadian Heroes Foundation, we are proud to let Canadians know that we will be live streaming the event live from The Chief Coroners Office in Toronto. You can follow along on the Canadian Heroes face book page. We have also arranged to have 2 Silver Cross mothers along the highway as well, one will be at Avenue road bridge in Toronto, the other will be just past Toronto road bridge in Port Hope. Canadians can post pictures on the facebook page as well for the “Virtual Highway of Heroes” that we have developed as well.

With the wheels of justice almost grinding to a halt, we have been busy doing some major upgrades, we usually wait for the holidays to do so but there is no better time than now!

Starting this Friday April 31, 2020, we will be making a change in our e-mail system, to “The full package” of what Microsoft offers with 365 office.

All the bells and whistles along with state of the art security, this will take 7 days to fully implement, but all e-mails will still be functioning as normal.

If by chance you do not hear from an office in 24 hours, try the next day and if still no reply please call our head office.

We will also be doing some major upgrades to our website starting May 18th, 2020, this being the holiday weekend, you will not see or notice anything different, but as above the website will be moving to a faster, stronger and more secure server.

Also during this time we will also be updating our software that we use for billing purposes, again you will not notice anything, this is just the “2020” upgrade, all things for you our clients will remain the same.

One exciting upgrade and you could say a “forced” possible way of doing business in the “new normal” is that we may start e-mailing invoices instead of mailing them, all 3 upgrades mentioned above will tie together and (hopefully) allow us to do this.

Stay tuned, and stay safe.

Times are tough for everyone, and our credit terms are changing slightly. We have moved to on line banking and can now accept and pay via EFT as well as e-mail transfer. We have even implemented a scanning process for paper cheques that we receive. Payment of invoices by credit card will also continue.

We are hearing from law firms and servers in the field that lawyers are now having to pay up front from other process serving companies and some even refusing to front issuing/filing fees needed at the counter.

We are not at this point yet, and hopefully we will not have to do this.

HOWEVER, you our client have already collected your retainer and we are at the very beginning of the legal process, so you DO HAVE THE FUNDS AVAILABLE TO PAY US.

You will have to make the changes within your firm to make sure you have the steps in place to issue payment to us either by paper cheque or electronically.

Credit terms we have given have been very very flexible and generous, but we are not prepared to chase after you a year later to get paid.

Show some respect to us and all our people in the field across Canada as we are working the front lines to keep the wheels of justice moving.

In a ruling just released and updated on our front page The Premier of Ontario has ruled us an “Essential Business”.

This means in The Province of Ontario we will remain open to serve your needs. With our head office located in Hamilton, we will remain open.

Field offices across the Country may be different as different Provinces are handling this in their way, but likely they will all be ruled as essential.

What this does not mean, is that it will be business as usual.

There are changes happening almost hourly across the Country that effects us, and more will happen.

There are no guarantees,  what we may say we can do could change by tomorrow.

Everyone needs to understand the seriousness of the virus and be extremely flexible in what you may ask of us.

If you have a service need in an office of ours please contact them directly by email.

Our head office is now down to 1 person in the building at a time, we are working shifts, and are processing your files in a timely manner.

Delays in the delivery system by post and courier are expected and are happening.

If you need to call our head office and get a busy signal, you can email us instead, our email is being handled off-site by a separate staff member.

Stay Safe and Stay Home!